Revision [328]
This is an old revision of HPOfficeJetPro8630 made by jmussetter on 2016-02-28 19:37:41.
HP"OfficeJetPro 8630
All-In-One Printer/Scanner/Fax
Default IP Settings:
IP= DHCPSubNet= 255.255.255.0
Software Install Failure:
ERROR: "Call to DriverPackageinstall returned error -536870141 for package C:\program files\HP\Hp deskjet 3520 series\driverstore\ngscandriver\hpwia_DJ3520.INF"
Instructions To resovle this problem, open the setupapi log files, typically located in c:\Windows\INF\
setupapi.app.log - the application (software) log
setupapi.dev.log - the device (hardware) log
Start with the device log, since install errors are usually caused by device drivers being wrong...
Once the file is open in notepad, search the file (Ctrl+F) for the word 'error'.
You can also look for lines starting with !!! (3 exclamation characters)
In my instance, I found the line
!!! sto: Driver package references a missing external file 'C:\Windows\system32\drivers\usbscan.sys'
I was able to search C drive for that file, and paste it into C:\Windows\system32\drivers
repeat install again, this time it is looking for serscan.sys
repeat search & paste, repeat install, this time it finished the install without errors.
You may need to repeat the cycle until it resolves all errors, but at least you know where to look to find a more detailed explanation of what is going wrong...
